I don’t know of I can write this here…but today Tyler b came for a service call and he was amazing! Made sure everything was in place before he left and was so curtious… amazing customer service… so polite.. this is the 2nd time I have used your service and I can not complain one bit.
Although I never take the time to post reviews on services I certainly review them. Due to the exceptional service we received from Don’s heating and cooling I needed to take a couple minutes to share our satisfaction. We recently decided to remove our electric wood combination furnace and install a propane furnace. After getting 3 quotes and doing much research we picked Don’s to do the job. I have worked in the construction business all my life and to have a team of employees , from Terry , sales , to Brandon and his helper , who did the installation , be so professional is a rare occurrence these days. Thank you for a job well done and if your maintenance program is anything like your install we are in good hands for years to come. I highly recommend your company to anyone.
“We have been a customer with Don’s Heating and Cooling for over twenty three years from purchasing gas fireplaces to BBQ’s and recentrly purchased a new gas fireplace. Their professional service and courtesy made the whole transition easy. Thank you for taking care of us.”
Carolyn B and Margaret
“Have to admit best service ever. Started with Con himself helping me. Then you had Ryan who did a great job even though with my screwup came and fixed my screw up. Thanks guys”
Email from our Customer Maureen to a friend who was having trouble with her furnace.
October 2015 – Fall clean up
“I have used Don’s HEating and Cooling for a number of years and have been very pleased with them…skills and knowledge are excellent, and pricing is fair and reasonable. A couple of years ago they put a new furnace in and handled all the rebate paperwork. They’ve also handled repairs for me for the furnace here. You’ve probably got someone you deal with but if you need/want a second opinion… 1-800-461-4401
They’ve had an office in Orangeville (519-942-1568) for 20+ years, and opened in Alliston a year or two ago, but I think that’s just a sales office… service is handled out of Orangeville.
I have a couple of space heaters you’re welcome to borrow…”
“My furnace buying experience was great, from the salesman to the installer everyone was very helpful and nice.”
– Patricia M.
“Even when we called on a Sunday, someone there was interested in solving our problem.”
“The technician who came to my house was very good, explaining everything about the part replacement. When I told him I had a maintenance appointment booked [for another day] he did it that day as he had most of the parts anyway. This saved another trip for him and cut down on the cost for me – I was very impressed!”
– Dianne L.
“Service Tech was excellent. He explained what he had to do and worked with Tech Support to service my BBQ part. He completed the work efficiently, keeping me informed – very professional.”
– Pete R.
“The lads did a great job of replacing the defective part – and leaving everything neat and tidy!”
– Janet D.
“Don stands behind his word & products – Great to do business with him!!”
– Christopher C.
Just wanted to say how wonderful your guy did on our fireplace. It’s better even than it was brand new! Buy him a coffee for us double double.”
-Nancy & Bill
“Your technician was excellent; very helpful and quick service.”
– Somaiah A.
“Impressed with the phone service, promptness of repair guy and friendly professional manners. Will definitely recommend to a friend and will use in the future!”
– Susan B.
“Quick Response. Very honest and ethical Company.”
“Was very pleased with Paul’s explanations and assistance with choosing the furnace. Had quotes from competitors whose sales calls were awful in comparison.”
“Don and his crew have provided great service for both the furnace and the A/C.”
– Trevor L.
“Your technician was very friendly, courteous and left everything neat and tidy.”
– Charlene J.
” I believe it has been Ryan servicing my home. He is a delightful young man and a pleasure to have in my home. Everyone is very polite and professional and want to help in every way they can.”
– Lynne L.
“Jonathan did an amazing job, he was courteous, knowledgeable and offered suggestions to improve air circulation.”
– Suzanne B.
“This is just a quick note to say Thank You for the quick and courteous service we received on July 15th 2013.
We called in with a non-operating AC unit in terrible heat. The Young Lady on the phone was very pleasant and helpful to get us booked in. You had a service tech ( Chris I believe the fellows’ name is ) come out that same night who was also very polite. It was fixed with a full explanation as to what was done and what had happened. It is now much cooler in the house.
Thanks again for your excellent service. Keep up the good job one and all.
Hope you all have a good summer or what’s left of it.
From the much cooler occupants of — —– Rd, Orangeville.”
-The Brown Family
We would like to take this opportunity to express our gratitude to your staff members who were involved in our recent furnace and water heater install.
Your Sales Consultant, Paul, was extremely patient while responding to our many questions. His sound product knowledge base was reassuring to us. He was professional, honest and straight forward. We did not hesitate to commit to purchasing our new furnace from your company after the consultation with Paul.
Our contact with Lori was minimal (voicemail/phone calls), but she was extremely pleasant and accommodating in terms of scheduling the duct cleaning and install.
Jonathan was awesome. Our eldest daughter was at home during the time of the duct cleaning – and her comment to us later in the day was that “the world needs more people like him.” He was both courteous and conscientious while carrying out his job.
The furnace installation guys (and we hope we have their names correct) – Tyler, Sean and Chris were just great. We were overwhelmed at how smooth and seamless everything went. The furnace being replaced was over 40 years old – so there were some “extras” that had to be completed in terms of vents and pipes, and switches, but these guys certainly knew what they are doing and there was never any cause for concern. The job kept them a couple hours past quitting time on Friday evening (which we felt a bit guilty about), but they didn’t rush and were quite concerned that everything was tidied up before they left.
We feel that each employee that we encountered during this install was top-notch. We will definitely recommend Don’s Heating and Cooling to our colleagues, friends and family. Many Thanks.
-Doug & Donna H.
“A few months ago, my furnace gave up the ghost, I immediately started searching for a heating company. I had a few representatives come to my home and give me an explanation of the different models available and to quote me a price. However, when Don came himself I was impressed firstly to be made to feel important enough that the head honcho would take the time to come out. Secondly, that he would be informed and experienced enough to take the time to educate me on the different models and to show me the difference between the dinosaur that I had and what the new advances in the heating industry were.
We set up an appointment for the work to be done and I again was impressed on the high level of professionalism, arriving at the appointed time to start work, which hardly ever happens. We ran into a few obstacles along the way but instead of brushing them under the rug or doing what they felt was the action to take, the workers came to me and we discussed it and reached an agreement that would personally help me in the future. I needed drainage with the new furnace which I did not need with the old one and outside ventilation which I did not have previously.
Vibrations caused from making a hole for the ventilation system on the outside wall caused a picture frame of my family to fall and crack the glass, I was upset and the workers were extremely sorry for the loss, so much so that two days later a representative from Don’s Heating arrived at my door to present to me a new frame for my family picture. This touched me and even though completely unnecessary, I was grateful and again surprised at the level of kindness for doing an above and beyond job.
Thank you for all of your hard work and dedication, I love my new furnace and expect to enjoy it for many years to come but I am secure in the knowledge that Don’s Heating will be on hand should I have any problems. ”
Greetings Don and Crew
We just want to thank all who recently installed our heat pumps.
It all started with Paul who was great to deal with.
The crew that were here were a credit to your business. All were courteous, pleasant, willing and qualified to answer our questions and complete their tasks.
We will not hesitate to recommend you to others.
John & Donna-Lee
Impressed with phone service, promptness of repair guy and friendly , professional manners.
Will definatley recommend to a friend and will use in future.
Don stands behind his word and products – Great to do business with him!!
Customer since 1994
Impressed by the professionalism of the staff: Finding proper replacement of the heater: Confident in dealing with integrity of the company: Friendly and considerate staff
Mr & Mrs Kenneth R
Jonathan did an amazing job, he was courteous, knowledgeable and offered suggestions to improve air circulation.
I believe it has been Ryan servicing my home. He is a delightful young man and a pleasure to have in by home. Everyone is very polite and professional. Want to hlp in every way they can.
Costs are reasonable – technicians are not out to “find” things to fix – I was guided to try things so I didn’t need to pay for a service call.
Mary Beth T